It can also occur if you uninstalled a CS4 application and would like to resume working in CS3. The uninstall removed some shared components and the CS3 installer is unable to repair the installation.
When CS4 applications are installed on a computer that also has CS3 products installed, some common components are updated to CS4. If you want to reinstall a CS3 application, the CS3 installer detects that the shared components were updated.
It then asks you to insert the CS4 media so it can access the newer version of the shared component. You receive several of these prompts, even if you insert the CS4 media. Legal Notices Online Privacy Policy. Error: "Please insert Adobe [application] CS Creative Suite User Guide. Select an article: Select an article:.
Double-click the Adobe CS4 folder. Double-click the payloads folder. Double-click the Adobe CS4 folder on the desktop. Important: Select the option to overwrite all files if prompted. Close the Adobe CS4 folder. For electronically downloaded media: Download the next executable for the software.
The files are automatically extracted to your desktop. Double-click the extracted folder. Repeat step 2 for any remaining disks or electronically downloaded files. Copy the contents of the extensions folder from the remaining discs to the hard drive location: Important: Repeat this process on the extensions folder for all of the discs copied in step 2.
For physical media: Insert the next Adobe Creative Suite 4. Double-click the extensions folder. For electronically downloaded media: Double-click the next extracted folder from step 2.
Repeat step 3 for any remaining disks or electronically downloaded files. Important: Repeat these steps for all of the discs or electronically downloaded files copied in step 2. Install Creative Suite 4 from the desktop installation point.
Open the Adobe CS4 folder on the desktop and double-click Setup. If the utility detects errors that it cannot fix, contact the computer manufacturer for assistance. System viruses can cause erratic behavior and prevent Adobe Creative Suite 2. Make sure that you have the latest virus definitions for the anti-virus software you use. Although virus infections are rare, they can cause strange system behavior, including system errors. Running virus-detection software regularly prevents viruses from damaging software on your system.
For instructions, see the documentation for your anti-virus software. If the tasks in the previous section don't resolve the problem, then hardware may be conflicting with Adobe Creative Suite 2.
Try to install Adobe Creative Suite 2. If you are able to install Adobe Creative Suite 2. If the problem occurs on multiple computers, contact Adobe Technical Support. You can see if other Adobe customers have a similar problem by visiting the User to User Forums at www. If you confirm that other users have experienced the same problem, Adobe Technical Support may be able duplicate and research the problem.
Otherwise, refer to the system-related or hardware-related help. Legal Notices Online Privacy Policy. Creative Suite. Troubleshoot installation problems with Adobe Creative Suite 2.
What's covered Beginning troubleshooting Intermediate troubleshooting Advanced troubleshooting This document can help you resolve problems that interrupt the installer for Adobe Creative Suite 2. Beginning troubleshooting The tasks in this section can help you resolve the most common installation problems. Log in as an Administrator, and then install.
Install individual applications. Insert the Adobe Creative Suite 2. Select the language for the installer and the License Agreement and click OK. Press Enter to accept the License Agreement. To install in a simplified mode for Windows XP: 1. Quit open applications. Disable startup items and non-Microsoft services then restart Windows: a. Type msconfig in the Open text box, and then press Enter.
In the System Configuration dialog box, click Restart. In the Desktop dialog box, click OK to start Windows. Double-click the My Computer icon on the desktop. In the Summary window, press Enter. To re-enable startup items and services: 1. To install in a simplified mode for Windows 1. Restart Windows. Right-click the taskbar and choose Task Manager.
Click the Applications tab.
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